Payment

We cannot reserve your place in a course until you make full payment. We ask that participants pay their entire course fee in advance via card over the phone.  To discuss, contact the Student Admin Team on (03) 8537 7115 

Please note: We are able to take payments via phone, however unfortunately we are unable to take course bookings over the phone. You must apply via the application links online. 

If you are a current enrolled Odyssey student or have completed another course with us previously, please do not book via the website and contact the Admin team to enrol at studentadmin@odyssey.org.au

Delivery location

We offer our Mental Health First Aid Programs at our Footscray office.

North West Metro AOD Service

Level 1, 202 Nicholson St, Footscray
The closest train station is Footscray Station with an approx. 3 min walk.

Enrol

Course Type	Dates	Time	Location	Spots Left	Click to enrol
Standard MHFA (2 days in person training)	Friday 13/10/23 & Friday 20/10/23	9:00am to 5:00pm	Footscray	2	Enrol
Blended Community MHFA (Online eLearning and 4.5 hours in person training)	To be advised shortly	4.5 hours (times to be advised)	Footscray		Currently N/A

Cancellations and Refunds Policy

Our courses are in high demand and there are non-refundable fees which apply to all course cancellations. These are:

$50 Administration Fee

You must advise us of your need to cancel your place in a course at least 5 business days before the commencement of your first session to be able to receive a refund (total fees paid minus the non-refundable fees detailed above). If you fail to inform us of the cancellation with less than 5 business days’ notice before the first session, you will forfeit all fees paid unless you can demonstrate documented evidence of your unforseen absence (eg. a medical certificate). Consider if you need to cancel your place or transfer to another session (see Transfers Policy below.)

Transfers Policy

Please note that your payment is a reservation only for the program dates you have booked. We expect that you will attend the dates advertised for each program. If you wish to transfer your booking to other dates as advertised, you must advise us of this more than 5 business days before the commencement of the session. Transfers will only be allowed where there are vacancies available in alternative programs and you provide us with sufficient notice to make arrangements for replacement participants in the course. With sufficient notice (more than 5 business days) we will accept your request without charge. Transfers requested with less than 5 business days’ notice, may result in you forfeiting your fees paid, unless you can provide documented evidence of your unforeseen absence requirement (eg. a medical certificate).

Participants may not switch a date of their sessions of their booked program without providing documented evidence of their unforeseen absence requirement (e.g. a medical certificate). We will only grant these types of transfers where there are vacancies in future sessions and these transfers do not disadvantage other participants. If you cannot attend any sessions and do not advise us in advance, you will forfeit all fees paid.

COVID Information

Odyssey is keen to ensure our participants can complete their courses in a safe way. Please be assured that all our facilitators and staff have up to date COVID vaccination status and our face to face sessions will be provided in spaces that enable the maintenance of social distancing and that air quality will be monitored throughout program sessions. Please note the following:

• If you are unwell or have symptoms of cold, fever, coughing, sneezing or headaches, you must not attend our offices or sites. Your health and safety and that of our staff are our top priority.
• Our staff take all precautionary measures to ensure that our facilities and equipment are cleaned and sanitised constantly. All facilities and equipment will be cleaned and sanitised before and after your program sessions. We also recommend that participants take regular Rapid Antigen Tests prior to and after all sessions.
• Those who cannot attend their scheduled program because of ill health for any reason will need to provide medical certificate as per our cancellations, transfers and refunds policy.

Feedback, evaluation and complaints

All participants are offered the opportunity to provide feedback via completing an evaluation form at the conclusion of your course. Your feedback is confidential and is collated by Odyssey Institute and is used to inform improved services. If you wish to give a compliment, raise a concern or register a complaint then you may contact the Odyssey Institute Account Executive directly on (03) 8537 7111.

If the feedback is about the Odyssey Institute Training Manager then you may contact the Executive Manager of Community Services by emailing nzavrou@odyssey.org.au.

You may also provide feedback, compliments and complaints of your experience with any aspect of training provided by Odyssey Institute directly to external agencies such as The Victorian Department of Education and Training and The Australian Skills Quality Authority websites.