Compliments, Comments, Concerns and Complaints
All students and other users of Odyssey Institute training services have the opportunity to provide feedback via surveys, evaluations and via our website. Your feedback is valuable and confidential. Odyssey Institute uses your feedback to inform improved services.
If you wish to give a compliment, raise a concern, appeal a decision or register a complaint then please follow any of these courses of action:
- Discuss the issue directly with the staff member you have been in contact with (eg a trainer, assessor or administration officer)
- Contact the Odyssey Institute Training Manager directly on (03) 8537 7111
- Write to the Odyssey Institute Training Manager at 202 Nicholson Street, FOOTSCRAY VIC 3011
- Provide feedback to us via the online form below
If the feedback is about the Odyssey Institute Training Manager then you may contact the Executive Manager of Community Services by emailing firstname.lastname@example.org.
You may also provide feedback, compliments and complaints of your experience with any aspect of training provided by Odyssey Institute directly to external agencies such as The Victorian Department of Education and Training and The Australian Skills Quality Authority websites.
Odyssey Institute is located at
North and West Metro AOD Service
level 1/202 Nicholson St, Footscray VIC 3011
Phone: (03) 8537 7112
Fax: (03) 9425 9537