Compliments, Comments, Concerns and Complaints

All students and other users of Odyssey Institute training services have the opportunity to provide feedback via surveys, evaluations and via our website. Your feedback is valuable and confidential. Odyssey Institute uses your feedback to inform improved services.

If you wish to give a compliment, raise a concern, appeal a decision or register a complaint then please follow any of these courses of action:

• Discuss the issue directly with the staff member you have been in contact with (eg a trainer, assessor or administration officer)
• Contact the Odyssey Institute Training Manager directly on (03) 8537 7111
• Write to the Odyssey Institute Training Manager at 202 Nicholson Street, FOOTSCRAY VIC 3011
• Provide feedback to us via the online form below

Online feedback form

1 Step 1

Contact details

You do not have to provide your name or contact details. Anonymous feedback is also welcomed, and will be taken seriously.

Nameyour full name

Addressyour home / office

Phoneyour contact number

Emaila valid email

email

Would you like a response to your feedback?

YesNo

Contact preference

PhoneEmailMail

Feedback

How can we direct your feedback?

Provide feedback on a specific courseAppeal a decision or assessment outcomeOther

Specific courseWhich course are you providing feedback on?

Select An OptionAlcohol and Other Drugs SkillsetCertificate IV in Alcohol and Other DrugsDiploma of Alcohol and Other DrugsProvide Cardiopulmonary ResuscitationProvide First AidMental Health First AidOther

OtherPlease specify

Feedback type

SuggestionComplaintCompliment

Your feedbackPlease provde the details of your feedback

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Submit feedback

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What happens next

Odyssey House Victoria is committed to responding to all feedback in an appropriate manner.

Complaints: Complaints are taken seriously, and will be investigated carefully and sensitively. Students are kept informed of the process, and a formal response, such as a letter, email or telephone call will be received (if requested).

Suggestions: Suggestions are often used to help staff improve amenities, procedures and services. If there is an element of complaint, and some contact detail is provided, suggestions will often also receive a formal response.

Compliments: We are always grateful for compliments, and are careful to pass them onto all relevant staff members.

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If the feedback is about the Odyssey Institute Training Manager then you may contact the Executive Manager of Community Services by emailing nzavrou@odyssey.org.au.

You may also provide feedback, compliments and complaints of your experience with any aspect of training provided by Odyssey Institute directly to external agencies such as The Victorian Department of Education and Training and The Australian Skills Quality Authority websites.