North and West Metro AOD Service

level 1/202 Nicholson St, Footscray VIC 3011
Phone: (03) 8537 7112
Fax: (03) 9425 9537

For general enquiries please complete the form below or call (03) 8537 7112

Compliments, Comments, Concerns and Complaints

All students and other users of Odyssey Institute training services have the opportunity to provide feedback via surveys, evaluations and via our website. Your feedback is valuable and confidential. Odyssey Institute uses your feedback to inform improved services.

If you wish to give a compliment, raise a concern, appeal a decision or register a complaint then please follow any of these courses of action:

• Discuss the issue directly with the staff member you have been in contact with (eg a trainer, assessor or administration officer)
• Contact the Odyssey Institute Training Manager directly on (03) 8537 7111
• If your feedback/complaint is regarding the Training Manager, please contact the Chief Operating Officer & Executive
  Manager Development, People & Communications by emailing JBeaumont@odyssey.org.au
• Write to the Odyssey Institute Training Manager at 202 Nicholson Street, FOOTSCRAY VIC 3011
• Provide feedback to us via the online form below

Complaints and Appeals Policy

Online feedback form (Click to expand)

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You do not have to provide your name or contact details, but you will have to provide a valid email address. Anonymous feedback is also welcomed, and will be taken seriously.

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How can we direct your feedback? *

• Provide feedback on a specific course
• Appeal a decision or assessment outcome
• Other

or details feedback?

Program or service *Alcohol and Other Drugs SkillsetCertificate IV in Alcohol and Other DrugsDiploma of Alcohol and Other DrugsProvide Cardiopulmonary ResuscitationProvide First AidMental Health First AidOther

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What happens next

Odyssey House Victoria is committed to responding to all feedback in an appropriate manner.

Complaints: Complaints are taken seriously, and will be investigated carefully and sensitively. Students are kept informed of the process, and a formal response, such as a letter, email or telephone call will be received (if requested).

Suggestions: Suggestions are often used to help staff improve amenities, procedures and services. If there is an element of complaint, and some contact detail is provided, suggestions will often also receive a formal response.

Compliments: We are always grateful for compliments, and are careful to pass them onto all relevant staff members.

If you are not satisfied with attempts to resolve a complaint or concern directly with Odyssey Institute then you may appeal their decision using the form below and or contact these external agencies the Victorian Government TAFE and Training Line or The Australian Skills Quality Authority.